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Returns

RETURNS POLICY

AlkaMind stands behind our products 100%.  If you purchased our products from one of our Affiliates, you must work directly with them for return or product exchange.

Products purchased directly from Alkamind can always be returned within 30 (thirty) days of purchase, per the following guidelines:

Unused Product

  • Container must be in its original, sealed and unused condition
  • Must provide proof of purchase (order number from our website) for a full refund or exchange
  • Refund excludes any paid shipping charges
  • Customer will be responsible for return shipping costs and $5.95 restocking fees
  • Return shipping and handling charges may apply to undeliverable or refused packages
  • Must include order number, name and address inside the package

Used Product

  • Open container and partial used product can be exchanged for credit towards another product or refund
  • Must include order number, name and address inside the package
  • Customer is responsible for shipping costs

Damaged Product

  • AlkaMind will process Credit Memos for any product damaged in shipment transit from Alkamind warehouse to delivery location
  • For replacement of damage product please contact customer support team who will generate the Return Authorization number and call tags to pick product up
  • Receipt of purchase with all claims refund (for Alkamind direct customers) or replacement
  • Must include order number, name and address inside the package

Manufacture Damage

  • AlkaMind will replace product for Manufacture Damages (damaged seal, no seal cover). Required documentation
    • Proof of purchase, receipt copy
    • Proof of purchase, copy of purchase receipt
    • Picture of damaged product
    • Picture of UPC and Lot Code
    • Picture of Expiration Date

Digital Products

  • AlkaMind does not accept returns or refunds on digital publications (7-Day Cleanse, Recipes, and 2 Day Detox) — no exceptions. All proceeds from our sales go towards maintaining GetOffYourAcid.com.

Return to:
AlkaMind
16 East 79th St, Ste G4
New York, NY 10075